Terms & Conditions

Effective date: 21 April 2026

1. Overview

Welcome to Dr. Laura Sutedja Dental Clinic (“we”, “us”, “our”). By accessing our website or using our services, you agree to these Terms & Conditions.

These terms apply to all patients, website visitors, and individuals who engage with our clinic services.

2. Medical and dental services

All dental services are provided by qualified dental professionals registered in Australia.

Treatment recommendations are based on individual clinical assessment. Outcomes may vary depending on personal oral health conditions and treatment complexity.

You acknowledge that:

  • Dental treatment carries inherent risks

  • Results cannot always be guaranteed

  • You are responsible for following post-treatment care instructions

3. Appointments and cancellations

To ensure fair access to appointments:

  • We request at least 24 hours’ notice for cancellations or rescheduling

  • Repeated no-shows may result in limited booking availability

We reserve the right to adjust appointment times where necessary.

4. Fees and payments

  • All treatment fees will be discussed prior to commencement of treatment

  • Payment is required at the time of service unless otherwise arranged

  • We accept major payment methods including EFTPOS and private health insurance claims

  • Any quoted fees are estimates and may vary depending on clinical findings

5. Health insurance and rebates

We can process claims through eligible private health insurers via HICAPS.

It is your responsibility to confirm coverage and rebate eligibility with your insurer.

6. Website information

The content on this website is for general informational purposes only and does not replace professional dental advice, diagnosis, or treatment.

You should always seek personalised advice from a qualified dental practitioner.

We make reasonable efforts to ensure information is accurate and up to date, but we do not guarantee its completeness or reliability.

7. Website enquiries

When you submit a contact form or enquiry through our website:

  • You agree to provide accurate and complete information

  • We will use your details to respond to your enquiry

  • Submitting an enquiry does not guarantee an appointment until confirmed by our clinic

  • We may contact you via phone or email regarding your request

We aim to respond to all enquiries in a timely manner during business hours.

8. Limitation of liability

To the extent permitted by law:

  • We are not liable for any loss or damage arising from use of this website

  • We are not responsible for delays or issues caused by third-party systems or providers

  • We are not liable for outcomes resulting from failure to follow clinical advice

Nothing in these terms excludes your rights under Australian Consumer Law.

9. Intellectual property

All content on this website (including text, images, and branding) is owned or licensed by Dr. Laura Sutedja Dental Clinic unless otherwise stated.

You may not copy, reproduce, or distribute content without prior written permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

11. Changes to these terms

We may update these Terms & Conditions at any time. Updates will be published on this page with a revised effective date.

12. Governing law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of NSW courts.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:


Dr. Laura Sutedja Dental Clinic
Level 4, Suite 414
410 Elizabeth Street
Surry Hills NSW 2010
Email: info@drlauradental.com.au
Phone: (02) 9363 9588